You may cancel your order at any time before it has been shipped. Once your cancellation request is confirmed, we will process a full refund to your original payment method. Please note that refund processing times may vary depending on your financial institution, but typically take 3-5 business days to reflect in your account. To cancel an order, please contact our customer service team immediately with your order number and request details.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as you received it, and in its original packaging with all tags attached. A valid proof of purchase (receipt or order confirmation) is required for all returns. Some items may be exempt from returns due to hygiene reasons or product nature, which will be clearly marked on the product page.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may not be processed. You will be responsible for paying the return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).
Once your return is received and inspected, we will send you an email notification to confirm the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7-10 business days. Please note that shipping costs are non-refundable unless the return is due to our error. For items purchased during promotional periods, only the final sale price will be refunded.
In some cases, we may offer store credit instead of a monetary refund, which will be communicated to you during the return process. Store credits never expire and can be used for future purchases on our website.
If you haven't received your refund within the expected timeframe, please first check your bank account or credit card statement again. Some financial institutions may take additional time to process the refund. If you still have not received your refund, please contact your bank or credit card company as they may have the refund pending on their end.
If after contacting your financial institution you still have not received your refund, please contact us with your order details and we will investigate the matter. We may require additional information from you to resolve the issue, such as proof of purchase and bank statements showing the original transaction.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: goldsole
Address: 3646 Glendale Avenue, Los Angeles, CA
E-Mail: [email protected]
Phone: +1 213-453-0336
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM PST, excluding major holidays.
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